Pierre P. Habis
SEVP, Head of Branch Banking
445 S. Figueroa St.
Los Angeles , CA 90071

Dear Mr Habis,

I am writing this letter because I had an incident that occured at 
the Union Bank. The North Park branch, to be exact. 2927 University Avenue,
San Diego.

First of all; I am a blind woman with a guide dog. I have been banking with 
Union Bank for the past 20 years. I have had a bank card for the past 15 years.
On Jan. 28, 2011 at approximately 2:00 P.M., John Errett and I went to the 
North Park branch to cash 2 checks of mine. This should have taken no more than
5 minutes at the most. Instead, it turned into a 2 hour ordeal.

Before I continue. I would like to point out, that I have never, ever, had a 
problem with a bank teller in all my banking years since I was 18 years old.
Also, I would like to state that Mr. Errett and I did nothing out of the 
ordinary; that we have not done at this same branch, or any other branch of 
Union Bank.

Now, here is my complaint. The teller, who is a woman, proceeded to tell us that
"He", meaning Mr. Errett, had compromised my card by intering my pin number into
the system. As I said, I am blind, and I am very, very well aware that he did 
this. The teller and the teller at the next window, continued to humiliate and 
degrade us, making both of us feel as if we were criminals. One teller went
so far as to tell us "If she can't see well enough to enter a pin code, she
should never have been given a bank card in the first place!"

It did not end there. They proceeded to take my card, and cut it up without 
telling me this was going to happen. Fortunately, Mr. Errett was right there
next to me to tell me this was happening. Both of us do not appreciate the 
employees behavior towards us during the 2 hour ordeal.

I insist on a written apology to Mr. Errett and myself.

Also, in writing, I would like to know what you are going to do now? In other
words, the outcome, including the employees listed below:

Carmen Gama, CSO    Diana Castano, CSO    Yvonne Gabler, CSO 

I have not decided yet. But, I am seriously considering withdrawing my money 
and transfering it elsewhere.

Finally, I would like to state; that there are thousands of us blind, and 
visually impared banking customers throughout this country. Yes, many of us do 
not make eye-contact, which the sighted world operates on. I understand that.
But more importantly we are human beings too! We deserve to be treated with 
respect.

             Sincerely,
                
                 Evelyn Rogers
                 5045 1/2 Hawley Blvd
                 San Diego, Ca. 92116

cc: Mark Wood
    Better Business Bureau