Peter J. Meuleners email mulecats@comcast.net

3537 Norton Way Mobile 510.407.0657

Pleasanton, CA 94566 Home 925.426.2327

Summary of qualifications
o Independently motivated, self-starter
o Time, project, and goal oriented
o Excellent verbal and written communications skills
o Extensive Customer Service and Help Desk experience

o Skilled at presenting technical information pertaining to solution installation

and deployment to non-technical parties, from user level to management

Software

o DOS, Windows 3.1, 95, 98, ME, NT 4.0, 2000, XP - Installation, upgrade, repair
o MS IE, Netscape Navigator, and Mozilla web browsers
o MS Office, MS Exchange/Outlook, MS Visio

o MS FrontPage and Macromedia Dreamweaver
o MAS90 (character based and GUI)
o McAfee AntiVirus
o Norton AntiVirus, Utilities, Ghost, pcAnywhere
o Altiris Carbon Copy remote control software

o J. River ICE.TEN remote dialup software
o PowerQuest Drive Image and Partition Magic
o MAT telecommunications software, Meridian Mail voicemail software

o Cinco Networks NetXRay (Network sniffer)
o DNS, WINS, DHCP, TCP/IP in LAN/WAN environment
o Telnet/SSH and FTP applications
o Visual SourceSafe, Visual Studio products, Install Shield, WinZip Self Extractor
o Some Mac - Some Unix, Linux, FreeBSD
o All Avaya/VPNet VPN Firmware, Manager, Remote Client

Hardware

o Various PC Desktop Machines (Most notable Compaq/Dell/IBM/HP)
o Various PC Laptops (Most notable Dell/IBM/Sony/Toshiba)
o Compaq Servers
o HP, Gestetner, Canon, single and multi-function printers (Configuration, Support, Maintenance)
o Cisco 1600 series router
o Linksys Router and hubs, Netgear hubs, 3COM switches, wireless router and NIC
o All Avaya/VPNet VSU products (VPN)
o Palm Pilot, Blackberry
o Nortel Meridian 1 Option 51C phone switch and Nortel handsets

o A variety of motherboards, hard drives, memory, video and sound cards, modems, NIC, CD, CD-R,

CD-RW, Zip, tape drives, scanners, CAT-5 and twisted pair cabling and wiring, etc.

Technical Administration
o User/computer accounts on Windows NT and 2000 domain
o User accounts for remote dialup

o Mail account administration with MS Exchange Server

o Permissions on various shared resources (network shares, printer, server based applications, etc.)
o Visual SourceSafe database (build tree creation, branching, archive, deletion – Userid and password admin)
o Clarify bug tracking database (User and case admin)
o Nortel phone setup/programming – Adds, moves, changes - Punchdown

Professional Experience

2003 – Present CompuCom Systems, Inc. for Directfit, Inc. Modesto, CA

Desktop Support Technician

o All phases of desktop support for outside sales group of world’s largest winery

o XP migration support – Data migration, Outlook setup, dialup configuration, special software installs,

desktop customization, printer installs, etc., mostly in remote connection environment

o Install of network based XP images in production environment (5-10 per day), including post image configuration work

2002 – 2003 Self-employed contractor Pleasanton, CA
Computer Support Technician

o Software and hardware installation, upgrade, and repair

o SOHO Network design and installation - Cable, DSL, and Dialup configuration

2000 – 2002 VPNet Technologies, Inc./AVAYA Inc. Milpitas, CA
Desktop Support Engineer and Voice Support Engineer – MIS department

o Installation of all corporate software - Build/install/replace drives and drive images
o Troubleshooting of hardware and software problems via desk side service, phone, email
o Virus protection, maintenance, repair - Corporate data backups
o Determine and implement proper mail, Internet, and proxy settings
o Network troubleshooting for reliability, speed, and connectivity for test and research labs including diagnosis and

resolution of network problems including broadcast storms and conflicting IP addresses

o Setup VPN accounts, work with users to establish VPN connectivity, installation, removal, troubleshooting of

VPNRemote software

o Operation and maintenance of Nortel phone switch and voice messaging system including moves, adds, and

changes, interaction with service vendors and support providers

Software Release Engineer – SCM department
o Provide builds of Manager, Client and Firmware products - Visual SourceSafe database admin
o Work with SCM lead to develop batch files for build automation
o Create and archive documentation describing all build processes
o Provide feedback to software engineers about code errors
o Work with System Test and Engineering to develop entrance criteria
o Configure and maintain private network for testing purposes, including installation and images of various

Windows platforms, hub and router placement, and integration of VPN product into network
o Test builds to ensure that System Test entrance criteria is satisfied
o Work with Tech Pubs to ensure that proper help libraries and release notes are included on all software products
o Create and verify platters / Release to Manufacturing
o Miscellaneous duties; Clarify bug tracking database admin, maintenance of MSDN library, network and CD

backup of builds and build tools, management of department software licensing, maintain department

website, prepare SCM department processes for corporate ISO 9000 cert.

1991 – 2000 Schoeber's Athletic Club Pleasanton, CA

Facilities Engineer

Technical
o Purchase, setup, maintenance and repair of all computer systems at all clubs
o Admin of UNIX based WAN that supports finance and membership systems
o Software installation, software introduction to employees, email setup
o Software and hardware upgrades - Data backup and restore
o Coordinate maintenance and repair of a wide range of office equipment and hardware, including laser,

inkjet and dot matrix printers, multi-function copiers, faxes, postage machines, time clocks, shredders, etc.
o Determined Y2K needs of Unix based server. Procured and implemented a safe, reliable, cost efficient solution

Facilities
o Responsible for physical plant needs at all four club locations in the S.F. Bay Area
o Daily interaction with club managers, department heads, front line employees, members and vendors

o Repair work and maintenance: HVAC, plumbing, carpentry, pool chemistry and mechanical, hardwood

floor refinishing, painting, minor asphalt, roof leaks, etc.
o Construction supervision

o Supervision of vendors including contract, pricing, and performance

o Supervision of maintenance technicians including hiring, firing, training, performance reviews

1994 – 1996 KOLL Management Services Pleasanton, CA
Senior Maintenance Technician
o Maintenance of 1,000,000-sq. ft. of commercial/industrial/retail property sites - Monitoring of contract services
o Solicitation, screening, supervision of bids and work on tenant improvements ranging in value from $1,000 to $100,000
o Received 1994 Cost Control Award for creating maintenance-tracking database

1990 – 1991 Intel Corporation Livermore, CA
Shipping and Receiving Clerk
o Handling hazardous materials
o Disbursement of parts to line technicians
o Cycle counting
o Data entry on networked computers
o Coordination of vendors and air and land carrier companies for rush part orders
o Member of Hazardous Spill Team and Emergency Response Team.

1986 – 1990 Johnson Controls, Inc. Livermore, CA
Operator Technician/Quality Technician
o Assemble car seats and participate in all phases of assembly process
o 1 year in quality control
o Work with highly calibrated measuring instruments and hand tools
o Communicate with vendors regarding quality level of purchased parts
o Participation on Employee Involvement Teams, Emergency Response Team, Safety Committee

Education
o Ohlone Junior College – Cisco Networking Academy 1 – Winter 2002
o Nortel Global Knowledge Meridian 1 Options 11C-81C Familiarization Certificate - November 2000
o Las Positas Junior College – Introduction to UNIX – March 1999
o Cal State University, Hayward – Facilities Maintenance & Management Certificate Program - Completed November 1995
o Merritt (Oakland) and Chabot (Hayward) Junior Colleges 1977 – 1981 – Majored in Fire Science

- EMT Certification 1981 – Firefighter I Certification 1982
o UC Berkeley, 1976 – 1977

Personal Activities
o Biking, running, swimming
o Interest in public speaking and spoken word communication
o Reading about history, science, world affairs and personal growth
o Strong interest in all types of computers including a variety of software and hardware
o Member of The Well online conferencing community

Professional References
References available on request