Eric Thomas Black
Skills Summary:
Systems Administration
  • Investigate and resolve computer software, hardware, and network problems (Appletalk, TCP/IP, IPX).
  • Resolve customer service questions dealing with computer software, hardware, and procedures.
  • Evaluate software and hardware needs for customers. Maintain and administer workgroup servers.
  • Administer accounts on MacOS (7-X), OS/2, Unix, Linux, NT, 2000 and 2003 Servers.
  • Responsible for daily and weekly backup of all desktop computers on production network. Install, upgrade and maintain MacOS (6-X), Win95-XP based computer, peripherals, printers, and monitors.
  • Set NT Domains, Active Directory, and Open Directory
  • Responsible for troubleshooting problems that help desk staff members are unable to resolve.           
  • Communicate with vendors and off-site technicians as needed
  • Basic knowledge of Applescript and Unix Shell Scripting.
  • Managing ApacheWeb Servers on Solaris, Linux, and FreeBSD utilizing php, and mysql.
Project Management:
  • Setup AceServer Token based authentication system.
  • Created Disaster Recovery Plan for Investment Banking Company
  • Developed work-flow process for Marketing Group allowing for repurposing of content to multiple forms of media and ability to create the most professional product possible.
  • Responsible for training helpdesk and managing rollout of new accounting software.
  • Responsible for creating hacking incident response procedures and training helpdesk in interpreting data from Intrusion Detection System.
  • Created help desk procedures and end user documentation for CVM, Continuous Host Monitoring system.
Network Security:
  • Setup and administer Network Intrusion Detection System for E-commerce company.
  • Setup AceServer Token based authentication system.
  • Wrote security technical whitepapers on Web Application Hacking, IDS and Encrypted Communications for E-commerce company.
  • Responsible for resolving hacking related incidents with companies.
  • Work on both host assessment (white hat hacking) and OS hardening.
  • Created help desk procedures and end user documentation for CVM, Continuous Host Monitoring system.
  • Experience with a wide range of tools including port scanners, network sniffers, etc.
Writing Experience:
  • Written several technical white papers, subjects included Web Application Hacking, IDS, and Encrypted Communications on the Internet.
  • Wrote a weekly Macintosh News page for a two year period for MacNow Magazine.
  • Wrote articles and software reviews for MacNow Magazine.
  • Published Poetry in several periodicals including "The Poet's Pen".
  • Wrote screenplay for recent short film shoot.
Desktop Publishing and Graphics:
  • Responsible for scheduling and tracking production in pre-press shop.
  • Layout and design on the Macintosh for both newspaper and commercial printing.
  • Scanning and graphic manipulation. Converting raster files into vectors.
  • Electronic pre-press production; color separations (spot & process), trapping, file intervention.
  • Digital output of film on a variety of imagesetters. Creating laminated match prints and color keys.
  • Responsible for calibration of imagesetter software and maintenance of film quality.
Production Experience:
  • Served as Executive Producer and participated in all aspects of production in a Music Video with a budget of $10,000.
  • Produced two music videos and one short film. Involved with all aspects of production including; gaffer/grip work, negotiating with crew, talent and locations, script management, preparing shooting scripts and budgets.
  • Sound Recordist and Sound Editor for short dramatic film.
Employment History
12/2000 to Present
Freelance Systems Administrator, Web Master, and Writer
Set up home networks and websites for several small businesses, including
Alacrity Consulting Services, On The Spot Massage, Singer/Songwriter Glenda B, and Damir Frkovic Films.

Rosai Consulting
12/2004 to Present
04/2004 to Present
Tierra Technology
11/2002 to 5/2004
Freelance Techsupport
On-site technical support Windows and Macintosh Systems for small business and home users.
Central Host
11/2002 to 4/2003
Part-time Systems Administrator
Part time administrator for web hosting company. Managing Solaris, Linux, and FreeBSD webservers running Apache, php, and MySQL.
03/2000 to 12/2000
Network Security Engineer
Set up Ace Server Token Based Authentication System. Responsible for deployment and monitoring of Network and Host Based Intrusion Detection System. Responsible for notifying administrators of other networks when unauthorized network access detected. Successfully blocked several access attempts on our network , including an audit conducted by Exodus. Wrote technical whitepapers on
Hacking Web Applications, Intrusion Detection Systems, and Encrypted Communications on the Internet. Environment: Solaris, Red Hat Linux, Windows 2000 Tools: Dragon, Nmap, Nessus, Sniffit Pro, Ethereal, Ace Server
02/99 to 3/2000
Technology Support Analyst
Provided Desktop support to wide range of systems in a consulting environment. Project lead for several internal application rollouts. System Administrator for company’s Appleshare and Retrospect Server.
Environment: Windows 95, 98, NT, MacOS, Novell Netware Tools: Ghost, Norton Utilities/Antivirus, Scandisk, Retrospect, Remedy
Hambrecht & Quist
04/96 to 02/99
User Support Analyst/Backup Administrator/Network Server Administrator
Was the last line of troubleshooting resources before systems went out of company. Administrator for all servers on Production (as opposed to trading) network. AppleshareIP Servers, Windows NT Domain Administrator, Lotus Notes, Retrospect, Now Contact and Now Up to Date servers, Filemaker Pro Servers, WebStar web server.Designed disaster recovery plan for the company. Designed workflow solution for graphics department.
Environment: MacOS, WindowsNT, Solaris, OS/2 Tools: Retrospect, Norton Utilities, Filemaker Pro, Techtool Pro, Timbuktu, Sytos Plus, NT Admin Toolkit
Macnow Magazine
02/97 to 10/99
News Editor/Feature Writer
Wrote a weekly news column for an online Mac magazine (it was basically a "blog" before the word blog existed). And wrote articles and reviews for the magazine as well.
Grey Advertising/J. Brown LMC
03/96 to 04/96
Freelance Graphic Production Artist
Did graphic layout and typesetting on major advertising projects for clients like OralB and Dole.
Environment: MacOS Tools: Quark, Adobe Photoshop, Adobe Illustrator
Cat's Pajamas
11/95 to 03/96
Production Manager
Managed production of all jobs that came into shop. Ran film negatives and made matchprint proofs. Troubleshot postscript problems, did image manipulation and color correction. Mix chemicals for developer and fixer.
Environment: MacOS, Scitex, Linotronic Iris Tools: Quark, Pagemaker, Photoshop, Illustrator, Freehand, Retrospect, a variety of scanners and imagesetters.
Speedway Graphics
01/94 to 11/95
Graphics Associate
Design and typesetting of customer jobs as well as prepress, including trapping and color correction. In charge of calibrating ECRM imagesetter and mixing chemicals.
Environment: MacOS, ECRM Tools: Quark, Pagemaker, Photoshop, Illustrator, Freehand, Streamline, Aldus Prepress, OmniPage Pro, Print Central, Aldus Trapwise, Harlequin Software RIP
Kinko's Northwest
03/93 to 01/94
Desktop Publishing Co-worker
Design and typesetting of customer jobs. Responsible for maintenance of high-use computer lab. Also did jobs on high end production copiers and color copiers.
Environment: MacOS, Xerox, Cannon Tools: Quark, Pagemaker, Photoshop, Illustrator, Freehand
Irish Herald Newspaper
06/90 to 05/93
Computer Typesetter/Layout
Typeset newspaper.
Environment: MacOS Tools: Pagemaker
J. Paul Leonard Library, SFSU
08/89 to 06/92
Librarian's Assistant
Reference Desk / CD Rom Desk / Readers Services Office (overflow) / Government Documents Directed students to appropriate reference materials for their needs. Tools:: Lexis/Nexis, OPAC, Melvyl, Carl Uncover,ABI Inform, Proquest Magazine and Newspaper Abstracts, Psychlit, ERIC, Compact Cambridge, MLA, Magazine Articles Summaries.
Bachelor of Arts in English/Creative Writing, 1992 San Francisco State University
Provided upon request.